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Major Account Services

Introducing Our Fleet Management Program

Major Account Services is our solution to managing your fleet of material handling equipment. We become your single point of contact for parts, service, support and billing.

Saving You Money

You may not know how much you are annually spending on equipment repairs and parts, but if you do, you may not realize it is probably higher than it has to be. When you let us worry about your fleet, we can keep an eye out for units that have had excessive service or have accumulated high expenses.

Since we analyze and track each unit's history, we can advise when to repair and when it is time to replace. All of our work orders are issued with spending limits, so you can rest assured that no major repairs will take place unnecessarily or without certain pre-determined guidelines being met. Repairs that may need to exceed the spending limits require our service providers to submit a detailed quote for us to review and determine the next course of action.

Other savings opportunities include uniform parts pricing and service provider or unit warranty. Since we are the source for replacement parts, we can provide fixed pricing regardless of location of the equipment being serviced -- from Juneau, Alaska to Arecibo, Puerto Rico and everywhere in between. Every service call is reviewed prior to dispatch for new unit warranty and service provider warranty so some repairs may be completed without you even getting a bill for them.

Your Time Is Too Important

When one of your lift trucks requires service, you simply have to ask! We'll worry about getting it fixed so you can get back to running your business. Requesting a repair is fast and easy by using our website or calling us 24 hours/day, 365 days/year. Once that request is placed, we will follow it until all problems are resolved, ensuring throughout the process that a diagnosis is met promptly and that a repair is executed in the same manner.

If you are currently processing several invoices per week, you'll be happy to learn that we consolidate all repair invoices after reviewing them and submit them to you on a negotiated schedule so you can receive them when you want to.

Tools For Success

Just because you've left us to manage your equipment, it doesn't mean you have to be left in the dark. You'll have access to data online so you and all your locations can track the status of repair requests. Data reporting of unlimited metrics about your fleet can be available online or through a customized suite of reports.

Our Service Network

Take comfort in knowing that help is never too far away. Our service network spans all 50 states plus Puerto Rico and Canada. Help for our service providers is never too far away, either. We offer live and online support for break-fix troubleshooting and parts look-up. Our standards help to ensure first-time resolution by utilizing trained technicians and factory certified parts. In addition we regularly monitor and analyze our performance on response and total cost metrics to continually attempt to reduce associated costs for your organization.

The Perfect Fit

We understand that no two businesses are the same. That's why no two of our MAS solutions are the identical! We will create a program that is tailored to fit your needs. Nobody knows your Big Joe brand equipment better than we do. Contact us today by phone or e-mail and find out more about our major account services.

Big Lift LLC 1060 N. Garfield Street Lombard, IL 60148-0667 Phone: 630-916-2600 Fax: 630-916-0657